Privacy Policy
Last Updated: 7/4/2026
Your Right Hand Personal Assistant (“Your Right Hand Personal Assistant,” “we,” “us,” or “our”) operates the website yourrighthandpa.com and provides personal assistant and home concierge services. We take your privacy seriously. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
1. Who This Policy Applies To
This policy applies to visitors to our website, prospective clients who contact us, and clients who use our personal assistant and home concierge services, including families and individuals participating in California’s Self-Determination Program (SDP).
2. Information We Collect
We collect information in a few different ways.
Information you give us directly. When you contact us, request a quote, sign up for services, or communicate with us, you may provide your name, phone number, email address, home address, and details about the services you need. Depending on the service, this may include scheduling details, household information, and preferences.
Sensitive information. Because we serve families and individuals in programs like the Self-Determination Program, you may share information that is considered sensitive under California law, such as information about a disability, health-related needs, or participation in a government-funded support program. We only collect this information when it is necessary to provide our services, and we handle it with additional care as described in this policy.
Payment and billing information. When you pay for services or when services are billed through a Financial Management Services (FMS) provider, we may collect billing details. Card payments are processed by our third-party payment processors, and we do not store full payment card numbers on our own systems.
Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages visited, and the dates and times of your visits. We collect this through cookies and similar technologies (see Section 7).
3. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage our personal assistant and home concierge services
- Respond to your questions, quotes, and requests
- Communicate with you about your account, appointments, and service updates
- Process payments and coordinate billing with FMS providers where applicable
- Improve our website, services, and customer experience
- Send you marketing communications where you have agreed to receive them (you can opt out anytime)
- Comply with legal, tax, and program requirements
- Protect the safety, rights, and property of our clients, our team, and our business
We do not sell your personal information.
4. How We Share Your Information
We do not sell your personal information, and we only share it in the following situations:
Service providers. We share information with trusted third parties who help us run our business, such as scheduling software, payment processors, communication platforms, and website hosting providers. These providers are only permitted to use your information to perform services for us.
Our contractors and team. To deliver services, we may share necessary information with the personal assistants and staff assigned to your account.
Program and billing partners. If your services are funded through the Self-Determination Program or a similar program, we may share necessary information with the relevant FMS provider or program administrator to coordinate services and billing.
Legal requirements. We may disclose information if required by law, subpoena, or government request, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
6. How Long We Keep Your Information
We keep your personal information for as long as needed to provide services, meet our legal, tax, and program obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete or de-identify it.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to help the site function, remember your preferences, understand how the site is used, and support our marketing. You can usually control cookies through your browser settings. Turning off cookies may affect how parts of the website work.
8. Your California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include:
- The right to know what personal information we collect, use, disclose, and share
- The right to access a copy of the personal information we hold about you
- The right to delete personal information we have collected, subject to certain exceptions
- The right to correct inaccurate personal information
- The right to limit the use and disclosure of your sensitive personal information
- The right to opt out of the sale or sharing of your personal information (note: we do not sell your personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us using the details in Section 12. We may need to verify your identity before responding. You may also use an authorized agent to make a request on your behalf.
9. Children’s Privacy
Our website is not directed to children, and we do not knowingly collect personal information directly from children online. In the course of providing services to families, we may receive information about minors from a parent or guardian. We handle that information with care and only use it to provide our services. If you believe we have collected information from a child in a way that is not appropriate, please contact us so we can address it.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Significant changes may be communicated to you directly. Your continued use of our website or services after changes are posted means you accept the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
Your Right Hand Personal Assistant Email: info@yourrighthandpa.com Phone: (661)414-2722 Website: yourrighthandpa.com